FAQS

SHIPPING & RETURNS

  • We offer priority shipping on all US orders!
    • ALL orders take 5-8 business days to get packed and shipped out from our new fulfillment center in New York City. Estimated delivery time after placing your order is 8-14 days.
    • Our items do NOT come from China nor are they from China

  • International Orders: The Details
    • We ship EVERYWHERE
    • International shipping time is determined at checkout. We provide low cost, reliable shipping via USPS!
    • All non pre-orders usually ship within 5-7 business days—WOO! Please allow 7-10 business days for delivery
    • Custom PRE-ORDERS usually ship within 2-6 weeks, so please be patient! Allow 7-10 business days after shipping for delivery!
    • Please note that international packages may be subject to duties and taxes. The limits for duty-free packages are determined by your local customs authorities! Please check their website for more info.

 

WHAT IS YOUR RETURN POLICY?

All sales are final. If you receive damaged goods or the wrong size/item, notify us within 5 business days of receipt and we will gladly arrange for replacement :) Please provide your order number and the name!

Additionally, for the safety of our customers and employees, we are not offering exchanges or returns due to COVID-19 unless our team sent the incorrect design or size.


WHAT ITEMS ARE NON-REFUNDABLE?
Any items that have been damaged.
Items marked as final sale.
Free gifts or promotional items with retail value.
Original shipping charges except in cases where we have made a shipping error.



WHY AM I GETTING CHARGED A CUSTOMS FEE?
Unless you choose DHL, RETRO FEMME does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.


WHY DOES MY ORDER SHOW AS "IN-TRANSIT" FOR SO LONG?
Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.

I HAVE A GENERAL QUESTION, HOW DO I CONTACT YOU GUYS?
Contact hi@retrofemme.com for general questions and for questions about orders.


WHAT COUNTRIES INTERNATIONALLY DO YOU SHIP TO?
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.